how do i change my phone number on sassa

Changing your phone number on SASSA: A step-by-step guide

Are you a beneficiary of the South African Social Security Agency (SASSA) and need to change your phone number? Updating your contact details with SASSA is important to ensure you receive timely notifications and updates regarding your social grants and other services. In this guide, we will walk you through the process of changing your phone number on SASSA, step-by-step.

Step 1: Gather the necessary documents

Before you begin the process, make sure to have the following documents and information readily available:

how do i change my phone number on sassa

  • Your valid South African ID document or Smart ID card
  • Your current SASSA beneficiary card
  • Proof of your new phone number (such as a recent phone bill or contract)

Step 2: Visit your nearest SASSA office

Once you have all the required documents, visit your nearest SASSA office. It is recommended to go in person for a quicker and smoother process. Locate your nearest SASSA office by visiting the SASSA official website or calling their toll-free helpline.

Step 3: Inform the SASSA staff about your phone number change

Once you reach the SASSA office, approach the reception or any available staff member and let them know that you need to update your phone number. They will guide you to the appropriate section or staff member who can assist you further.

Step 4: Complete the required forms

You will be provided with a form to complete. Fill in all the required information accurately, including your old phone number and the new phone number you wish to update. Double-check the information before submitting the form to ensure there are no errors.

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Step 5: Submit the necessary documents and form

Hand over your completed form, along with the required documents (mentioned in Step 1), to the SASSA staff member assisting you. They will verify your information and update your phone number in their system.

Step 6: Confirm the change

After submitting the form and documents, ask the staff member for a confirmation of the phone number change. This can be in the form of a receipt or any other document indicating that your request has been processed successfully. Keep this confirmation for your records.

Step 7: Update your phone contacts

Once you have successfully updated your phone number with SASSA, it’s important to inform your contacts about the change. Update your important contacts, such as banking institutions, healthcare providers, and any other relevant organizations, with your new phone number to ensure you continue to receive important notifications and services.

Step 8: Maintain updated contact details

Remember to keep your contact details updated with SASSA at all times. If you change your phone number again in the future, repeat the above steps to ensure your information remains current.


Updating your phone number with SASSA is a simple process that can be completed by visiting your nearest SASSA office. By keeping your contact details up to date, you can ensure a seamless flow of important information regarding your social grants and other services.

Remember, it is crucial to inform SASSA promptly about any changes in your contact information to avoid any disruptions in the services provided. Take the initiative to keep your details current and optimize your experience as a SASSA beneficiary.

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