how do i change my sassa phone number

SASSA Phone Number Change: A Comprehensive Guide

Are you looking to update your SASSA phone number? Keeping your contact details up to date with the South African Social Security Agency (SASSA) is vital to ensure you receive important information and updates about your social grants. In this comprehensive guide, we will walk you through the step-by-step process of changing your SASSA phone number, ensuring a seamless transition. Let’s get started!

Why Should You Update Your SASSA Phone Number?

It is crucial to maintain accurate and updated contact information with SASSA, especially regarding your phone number. Here’s why:

how do i change my sassa phone number

  • Receive important notifications: SASSA may need to contact you regarding changes to your social grants, updates on policies, or any other important information. Having an updated phone number ensures you receive these notifications promptly.
  • Safeguard against fraud: Updating your phone number acts as an additional layer of security, protecting your social grants from potential fraud or unauthorized access.
  • Stay connected: By updating your phone number, you can stay connected with SASSA’s dedicated helpline, making it easier to seek assistance and resolve any issues you may encounter.

Step-by-Step Guide to Change Your SASSA Phone Number

Follow these simple steps to update your SASSA phone number:

  1. Visit the local SASSA office: Locate your nearest SASSA office or service point. You can find this information on the official SASSA website or by using their helpline.
  2. Take necessary documents: Carry all essential documents, including your South African ID, proof of residence, and any additional supporting documents as per SASSA’s requirements.
  3. Complete the application form: Request an application form from the SASSA official at the office. Fill it out accurately and provide your new phone number in the designated field.
  4. Verify and submit: Double-check all the information provided in the form for accuracy. Once verified, submit the application form along with the necessary documents to the designated official.
  5. Obtain proof of submission: Request a receipt or acknowledgment from the SASSA official as proof of submission. This will be useful in case of any future queries or concerns.
See also  what licenses do i need to start a security company

Please note that the process may vary slightly depending on your specific circumstances or the current guidelines set by SASSA. It is always recommended to contact your local SASSA office or visit their official website for the most up-to-date information and accurate instructions.

Follow-Up and Confirmation of Phone Number Change

After submitting your phone number change request, it is important to follow up to ensure your new contact details are updated in SASSA’s system. Here’s what you can do:

  1. Check your SASSA correspondence: Keep an eye on any written communication from SASSA, such as letters or emails. If you receive any correspondence confirming your phone number change, make sure to retain it for your records.
  2. Contact SASSA helpline: If you haven’t received any confirmation within a reasonable time frame, reach out to SASSA’s dedicated helpline. Provide them with your details and inquire about the status of your phone number change request.

Remember, it is essential to have a record or confirmation of your updated phone number to avoid any inconvenience or miscommunication regarding your social grants.


Ensuring your SASSA phone number is up to date is crucial to stay informed about your social grants and easily reach out for assistance when needed. By following the aforementioned steps and actively following up on your request, you can smoothly update your phone number with SASSA, enhancing the overall efficiency and effectiveness of the communication process. Keep your information current and never miss out on important updates from SASSA!

Similar Posts