how to cancel a debicheck on capitec app

How to Cancel a Debicheck on the Capitec App

Are you a Capitec bank customer who needs to cancel a DebiCheck on the Capitec app? This step-by-step guide will walk you through the process of canceling a DebiCheck transaction on the Capitec banking app. Whether you made an error when setting up the debit order or simply need to stop a transaction, we’ve got you covered. Keep reading to find out how to cancel a DebiCheck on the Capitec app.

Step 1: Open the Capitec App

Start by opening the Capitec app on your phone. If you haven’t already, download the app from your phone’s app store and log in to your Capitec account using your credentials.

how to cancel a debicheck on capitec app

Step 2: Navigate to the DebiCheck Section

Once you’re logged in, navigate to the home screen of the Capitec app. Look for the “DebiCheck” section or tab, usually located under the “Payments” or “Transactions” tab. Click on it to access the DebiCheck management page.

Step 3: Select the DebiCheck Transaction

On the DebiCheck management page, you’ll find a list of your active DebiCheck transactions. Search for the transaction you want to cancel and select it by clicking on it. This will open up the transaction details.

Step 4: Cancel the DebiCheck

Within the transaction details page, look for the “Cancel” or “Stop” button. It is usually located at the bottom of the page or next to the transaction details. Click on the button to cancel the DebiCheck transaction.

Step 5: Confirm the Cancellation

After clicking on the cancel button, a confirmation message will appear on your screen. Read the message carefully to ensure you are canceling the correct DebiCheck transaction. If you’re certain, click “Confirm” to finalize the cancellation.

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Step 6: Review the Cancellation

Once you’ve confirmed the cancellation, you’ll be redirected to a confirmation page. Take a moment to review the cancellation details to ensure everything is in order. You may also receive a confirmation notification or email from Capitec confirming the cancellation.

Step 7: Check your Transactions

After canceling the DebiCheck transaction, it’s always a good idea to review your transactions to ensure it has been successfully stopped. Navigate to the “Transactions” or “Payments” section of the Capitec app and check for the canceled DebiCheck transaction. It should no longer appear in your transaction history.

Reasons for Cancelling a DebiCheck Transaction

There can be several reasons why you might need to cancel a DebiCheck transaction on the Capitec app. Some of the common reasons include:

  • Made an error when setting up the debit order
  • Changing banking or payment preferences
  • Insufficient funds in the account
  • Creditors not fulfilling their end of the agreement
  • Disputes with the creditor

Regardless of the reason, canceling a DebiCheck transaction is a straightforward process on the Capitec app.


Cancelling a DebiCheck transaction on the Capitec app is quick and easy. By following these simple steps, you can cancel a DebiCheck and prevent any unwanted debits from your account. Always double-check the transaction details and review your cancellation to ensure everything went as planned. Remember, regularly reviewing your transactions and managing your DebiChecks is essential to maintain control over your finances.

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