how to change cell number for srd grant

How to Change Cell Number for SRD Grant

If you are a recipient of the Social Relief of Distress (SRD) grant in South Africa and need to change your cell phone number associated with the grant, it is important to follow the correct procedure to ensure seamless communication and access to your benefits. Changing your cell number can be necessary due to various reasons such as loss of the previous number, upgrading to a new number, or any other personal reasons. This article will guide you through the process of changing your cell number for the SRD grant, ensuring that you stay connected and receive your grant without any interruption.

Step 1: Contact the SRD Helpline

The first step in changing your cell number for the SRD grant is to contact the SRD helpline. You can reach out to the helpline by calling the designated toll-free number for SRD beneficiaries. The helpline is equipped to handle queries and concerns related to the SRD grant, including changing your cell number. Once you get connected to a representative, explain your situation and request assistance in changing your cell number.

Step 2: Provide Necessary Information

how to change cell number for srd grant

To ensure the smooth transition of your cell number, you will need to provide the helpline representative with certain details. This information may include your full name, ID number, current cell number, and the reason for changing your number. The helpline representative will guide you on the required details and assist you in updating your information.

Step 3: Verification Process

After providing the necessary information, the helpline representative will initiate a verification process to ensure the authenticity of the request. This verification process is crucial to prevent any unauthorized changes to your SRD grant account. The representative may ask you a series of security questions or request additional documentation for verification purposes. Cooperate with the representative and provide the required information promptly to expedite the process.

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Step 4: Confirmation and Documentation

Once your request for changing the cell number is successfully verified, the helpline representative will provide you with a confirmation. This confirmation may be given over the phone or sent to your registered email address. Make sure to keep this confirmation as it serves as proof of your request and ensures that your updated cell number is linked to your SRD grant account.

Step 5: Update Your Cell Number

Now that you have completed the verification process and received the confirmation, it’s time to update your cell number. Access your SRD grant account either through the designated website or mobile application. Look for the option to update your personal information or contact details. Enter your new cell number accurately and double-check for any errors. Save the changes and ensure that your updated cell number is reflected in your SRD grant account.

Step 6: Regularly Check for Updates

After changing your cell number, it is essential to regularly check for updates from the SRD grant. Keep an eye on any SMS notifications or emails you receive regarding your grant. By staying informed, you can ensure that you don’t miss out on any important information or updates related to your SRD grant.


Changing your cell number for the SRD grant is a simple process that requires contacting the SRD helpline, providing necessary information, going through a verification process, and updating your personal details within your SRD grant account. By following these steps, you can ensure seamless communication and uninterrupted access to your SRD grant benefits. Remember to keep the confirmation of your cell number change for future reference. Stay connected and stay updated!

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