how to change my sassa phone number

Changing Your SASSA Phone Number

Are you a SASSA beneficiary and need to update your phone number? Keeping your contact information up-to-date is crucial to ensuring a smooth and uninterrupted service from the South African Social Security Agency (SASSA).

Why is it important to update your SASSA phone number?

Having an accurate phone number registered with SASSA is essential for various reasons:

1. Effective communication: SASSA may need to reach out to you regarding updates, changes in policies, or important notifications related to your social security benefits. Having an active phone number on record will ensure that you do not miss out on any crucial information.

2. Payment updates: SASSA often uses SMS communication to keep beneficiaries informed about payment dates, changes, or delays. By keeping your phone number updated, you can stay informed about any modifications or issues regarding your monthly payments.

3. Security and fraud prevention: Your phone number is integral to verifying your identity when you communicate with SASSA regarding your benefits. By having the correct phone number registered, you reduce the risk of potential identity theft or fraud.

how to change my sassa phone number

How to change your SASSA phone number

If you need to update your phone number with SASSA, here are the steps you should follow:

Step 1: Identify your nearest SASSA office

To change your phone number, you will need to visit your nearest SASSA office. Locate the office nearest to you, taking note of the office hours and any specific requirements for office visits during the ongoing COVID-19 pandemic.

Step 2: Gather the necessary documents

Before visiting the SASSA office, ensure you have the following documents:

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– Your South African ID document

– Proof of residence (such as a utility bill or official letter)

– Your current phone number

Step 3: Visit the SASSA office

Bring all the required documents and visit the SASSA office during their operating hours. Once there, explain to the staff that you need to update your phone number. They will guide you through the process.

Step 4: Verification process

SASSA may need to verify your identity before updating your phone number. They may ask you to provide your biometric data (thumbprints) and fill in a form with your new phone number.

Step 5: Confirmation and record update

After completing the verification process, the SASSA staff will update your phone number in their system. They may provide you with a confirmation slip and inform you of any additional information or next steps.

Step 6: Maintain accurate information

Remember, it’s important to keep all your contact information accurate and up-to-date with SASSA. If you experience any subsequent changes to your phone number, address, or other details, make sure to inform SASSA promptly to avoid any potential disruptions in your benefits or communication.


Ensuring that your phone number is current and accurate with SASSA is crucial for effective communication, receiving payment updates, and maintaining the security of your benefits. By following the simple steps outlined above, you can easily change your SASSA phone number and stay connected to important information and support.

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