how to change phone number on sassa application

Changing Phone Number on SASSA Application

Are you a recipient of social grants from the South African Social Security Agency (SASSA) and need to change your phone number? Keeping your contact information up-to-date is crucial to ensure smooth and efficient communication with SASSA. In this article, we will guide you on how to change your phone number on the SASSA application. Follow these simple steps to update your phone number and stay connected with SASSA.

Accessing the SASSA Website

1. Launch your preferred web browser and go to the official SASSA website by typing “” in the address bar.

how to change phone number on sassa application

2. Once on the SASSA website, navigate to the “Contact Us” section. Look for a tab or link that typically appears at the top or bottom of the website’s homepage. Click on it to access the relevant information.

Finding the Contact Details

3. In the “Contact Us” section, you should find a list of contact details, including phone numbers, email addresses, and physical addresses. Look for the specific phone number dedicated to handling phone number changes for SASSA beneficiaries. It may be labeled as “Change of Phone Number” or something similar.

4. Take note of the phone number provided. You may want to write it down or save it on your device for easy access during the process.

Contacting SASSA

5. Dial the dedicated phone number provided by SASSA to initiate contact. Make sure you have your current SASSA beneficiary number and other personal information ready.

6. Once connected, explain your situation to the SASSA representative. Inform them that you need to change your phone number on your SASSA application.

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7. The representative will guide you through the necessary steps to update your information. They may ask you to provide proof of identity, such as your ID or passport, to verify your request.

8. Follow the instructions provided by the SASSA representative carefully. They may ask you to complete a phone number change request form or provide specific information verbally.

Verifying the Change

9. After submitting your phone number change request, the SASSA representative will verify your information and update your records accordingly.

10. You may receive a confirmation message or email from SASSA once the change has been successfully made. Keep an eye on your registered email address or SMS notifications for any updates.

Updating Your Profile

11. In addition to changing your phone number on the SASSA application, consider updating other contact details, such as your email address or physical address. This ensures that SASSA can reach you through various channels in case of any important notifications or updates.

Checking Phone Number Change Status

12. If you wish to check the status of your phone number change request, you can contact SASSA again using the dedicated phone number. Ask the representative for an update, providing them with your beneficiary number and any other information they require.

13. The SASSA representative will provide you with the current status of your request. If any additional steps are needed, they will guide you accordingly.


It is crucial to keep your contact details, including phone number, updated on your SASSA application. By following the steps outlined above, you can easily change your phone number and ensure seamless communication with SASSA regarding your social grants. Remember to also consider updating other contact details to stay connected through multiple channels. Stay informed, stay connected!

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