how to change sassa phone number

How to Change Your SASSA Phone Number

Are you a South African Social Security Agency (SASSA) beneficiary looking to update your phone number? Whether you’ve got a new mobile number or simply want to switch to a more convenient contact option, it’s important to keep your personal information up to date. In this article, we will guide you through the steps to change your SASSA phone number smoothly and hassle-free.

Step 1: Prepare the Required Documents

Before making any changes to your SASSA phone number, it’s essential to gather the necessary documents. To update your contact details, you will need the following:

how to change sassa phone number

  • Your valid South African ID book or card
  • Your SASSA grant recipient card

Step 2: Visit the SASSA Office

With your documents in hand, head to the nearest SASSA office. It’s crucial to visit the office in person, as phone number changes cannot be done online or over the phone. Once at the office, let the staff know that you want to update your phone number.

Step 3: Provide Your Information

The SASSA staff will guide you through the process and may ask you to fill out an information form. You will need to provide your personal details, including your current and new phone number. Make sure to double-check the accuracy of the information you provide to avoid any complications later on.

Step 4: Verification

Once you’ve provided your information, the SASSA staff will verify your identification documents. They will ensure that you are the rightful owner of the SASSA grant and that the changes are being made by the correct person. This step is crucial to protect your personal information and prevent any unauthorized modifications to your account.

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Step 5: Confirmation

After the verification process, SASSA will update your phone number in their system. They will provide you with a confirmation document stating the changes made. This document serves as proof that your new phone number is now linked to your SASSA grant.

Step 6: Keep a Record

Once you receive the confirmation document, it’s essential to keep it in a safe place. This document not only acts as proof of your phone number change but also serves as a reference in case any issues arise in the future.

Step 7: Update Other Service Providers

Now that you have successfully updated your phone number with SASSA, it’s a good idea to ensure other service providers are also aware of the change. Notify your bank, utility providers, insurance companies, and any other relevant institutions about your new contact details. This will help prevent any disruptions in receiving important notifications or updates.

Step 8: Stay Vigilant

It is always important to remain vigilant when sharing personal information, such as your phone number. Be cautious about who you provide your new phone number to, and avoid sharing it on public platforms if possible. By staying vigilant, you can help protect yourself against potential scams or unauthorized access to your personal details.


Updating your SASSA phone number is a simple process that requires a visit to the SASSA office in person. By gathering the necessary documents and following the steps outlined in this guide, you can ensure your contact details are up to date. Remember to keep a record of the confirmation document provided by SASSA and inform other service providers of your new phone number. By making these changes, you’ll stay connected and receive important communications without any interruptions.

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