how to dispute a debit order on capitec app

Disputing a Debit Order on the Capitec App: A Step-by-Step Guide

Being able to dispute a debit order on your Capitec app is a convenient way to resolve any unauthorized or incorrect transactions quickly and efficiently. In this guide, we will walk you through the process of disputing a debit order on the Capitec app, ensuring that you can protect your finances and have peace of mind. Read on to learn how you can easily navigate the dispute process from your mobile device.

Step 1: Log into Your Capitec App

The first step in disputing a debit order is to open your Capitec app and log into your account using your credentials. Once you have successfully logged in, you will have access to various features and tools to manage your account and resolve any issues.

Step 2: Navigate to the Debit Order Section

how to dispute a debit order on capitec app

Within the app, locate and select the “Transact” or “Payments” section, depending on the app’s layout and version. Look for the option specifically related to debit orders. This section will allow you to review and manage your debit orders, including initiating disputes.

Step 3: Review Your Debit Orders

Once you are in the debit order section, take the time to review all the debit orders currently linked to your account. Look for any unauthorized or incorrect transactions that you would like to dispute. Make a note of the specific details of the transaction, including the date, name of the company or individual, and the amount.

Step 4: Initiate the Dispute

After identifying the debit order you want to dispute, select that specific transaction and choose the option to initiate a dispute. You may be required to provide a reason for the dispute and any supporting evidence, such as proof of cancellation or incorrect billing details. Follow the prompts provided by the app to complete the dispute initiation process.

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Step 5: Monitor the Status of Your Dispute

Once the dispute has been initiated, you can monitor the status of your dispute through the Capitec app. This feature enables you to stay updated on the progress of the investigation and any actions taken by Capitec. It is vital to regularly check the app for any updates, as they may require additional information or clarification from your end.

Step 6: Provide Additional Information if Required

If Capitec requests additional information or supporting documentation for your dispute, respond promptly with the necessary documents or details. This proactive approach ensures that your dispute can be resolved swiftly and efficiently. Failure to provide additional information within the specified timeframe may result in the closure of the dispute without a resolution.

Step 7: Await the Final Decision

Capitec will thoroughly investigate your dispute and review all the provided information before reaching a final decision. The timeline for resolving the dispute may vary depending on the complexity of the case and the availability of necessary evidence. Rest assured that Capitec is committed to resolving disputes fairly and efficiently.

Step 8: Finalize the Dispute

Once Capitec has reached a decision on the dispute, you will be notified through the app. If the dispute is resolved in your favor, the unauthorized or incorrect transaction will be reversed, and the funds will be returned to your account. However, if the dispute is not resolved in your favor, you may have the option to escalate the matter further or seek alternative recourse.


Disputing a debit order on the Capitec app is a straightforward and streamlined process designed to protect your financial interests. By following these steps and utilizing the app’s features, you can efficiently navigate the dispute resolution process and ensure the swift resolution of any unauthorized or incorrect transactions. Remember to regularly monitor the status of your dispute and provide any requested information promptly to maximize the chances of a successful resolution.

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