how to divert calls on mtn

How to Divert Calls on MTN

If you’re an MTN user and you want to divert your calls to another number, you’ve come to the right place. Call diversion can be a useful feature when you’re unable to answer your calls, whether you’re busy, out of coverage, or simply prefer to redirect them to a different number. In this article, we’ll guide you through the process of diverting calls on MTN, step by step.

Step 1: Accessing Diversion Settings

how to divert calls on mtn

To begin the call diversion process on your MTN device, you need to access the call diversion settings. This can usually be done by going to the “Settings” menu on your phone and selecting the “Call Settings” or “Phone Settings” option. From there, you’ll find the call diversion settings.

Step 2: Choosing the Call Diversion Type

In the call diversion settings, you’ll have the option to choose the type of call diversion you want to set up. MTN typically offers three main options: “Divert all calls,” “Divert when busy,” and “Divert when unanswered.” Selecting “Divert all calls” will forward all your incoming calls to the specified number, while selecting “Divert when busy” or “Divert when unanswered” will only redirect calls in specific situations.

Step 3: Setting the Diversion Number

Once you’ve chosen the call diversion type, you’ll need to enter the number to which you want your calls to be diverted. Make sure to enter the full number, including the country and area codes, if applicable. Double-check the entered number to avoid any mistakes that could lead to call diversion issues or redirecting calls to the wrong number.

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Step 4: Activating Call Diversion

After setting the redirection number, it’s time to activate the call diversion feature. Simply save your settings, and MTN will activate the call diversion based on the options you selected. You may need to confirm the activation through a verification message or code sent by MTN. Keep an eye on your phone for any notifications or prompts during this step.

Step 5: Testing Call Diversion

To ensure that the call diversion is working correctly, it’s recommended to test it by asking someone to call your MTN number while you’re unable to answer. If the diversion is set up correctly, the call should be redirected to the specified number. If not, double-check your settings or contact MTN customer support for assistance.

Tips for Smooth Call Diversion

To make the most out of the call diversion feature on MTN, consider the following tips:

1. Choose the Right Diversion Type

Select the call diversion type that best suits your needs. If you want to redirect all calls, choose “Divert all calls.” If you only want to redirect calls when you’re busy, select “Divert when busy.” And if you prefer calls to be redirected when they go unanswered, opt for “Divert when unanswered.”

2. Use a Reliable Diversion Number

Ensure that the number to which you’re diverting calls is active and reliable. If the diversion number is frequently unavailable or experiencing network issues, it may lead to missed calls or unsuccessful call redirection.

3. Regularly Review and Update Diversion Settings

It’s a good practice to review and update your call diversion settings periodically. Phone numbers, schedules, and preferences may change over time, so it’s essential to ensure that your call diversion settings are up to date for optimal usage.

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4. Understand Call Diversion Charges

While setting up call diversion on MTN is relatively easy, it’s important to be aware of any associated charges or fees. Check with your service provider to understand the costs involved in call diversion, as rates may vary based on your subscription plan or package.

With these simple steps and tips, you can easily divert your calls on MTN to another number. Whether you’re busy, out of reach, or simply prefer to redirect calls, call diversion provides flexibility and ensures you don’t miss any important communication.

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