how to do a telkom sim swap at home


If you’re a Telkom subscriber and need to do a SIM swap from the comfort of your own home, you’re in luck! Telkom has made the process of swapping your SIM card a breeze, allowing you to easily switch to a new SIM without having to visit a physical store.

What is a SIM swap?

A SIM swap is the process of replacing your current SIM card with a new one, while still retaining your existing phone number and account details. This is often necessary when your current SIM card is damaged, lost, or stolen, or if you’re upgrading to a new device that requires a different SIM card size.

Why do a Telkom SIM swap at home?

how to do a telkom sim swap at home

Doing a SIM swap at home offers convenience and saves you time. Instead of having to visit a Telkom store, you can complete the process online and have your new SIM card delivered to your doorstep. This is especially helpful if you don’t live near a store or prefer not to leave your home.

Steps to do a Telkom SIM swap at home

Step 1: Check your eligibility

Before you begin the SIM swap process, ensure that you meet the eligibility criteria set by Telkom. Typically, this involves having an active Telkom account and knowing your account details, such as your phone number, ID number, and other personal information.

Step 2: Visit the Telkom website

Go to the Telkom website on your computer or mobile device. Look for the SIM swap option, which is usually found under the customer support or self-service section of the website.

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Step 3: Provide your details

Fill in the required information, such as your phone number, ID number, and any other details requested by the website. Make sure to double-check the accuracy of the information provided to avoid any delays or issues with the SIM swap process.

Step 4: Select delivery option

Choose your preferred delivery option for the new SIM card. Telkom typically offers the choice between collecting the SIM card from a store or having it delivered to your address. If you prefer the home delivery option, provide your address and other necessary details to complete the delivery request.

Step 5: Confirm and submit

Review all the information you’ve provided and ensure it is correct. Once you’re satisfied, click on the submit button to initiate the SIM swap process. You may be required to verify your identity through an OTP (One-Time Password) sent to your registered phone number.

Step 6: Activate your new SIM card

Once your new SIM card arrives, follow the instructions provided by Telkom to activate it. This typically involves inserting the new SIM card into your device and following the on-screen prompts to complete the activation process. Make sure to back up any important data or contacts from your old SIM card before switching to the new one.

Step 7: Test and verify

After activating your new SIM card, test it by making a call, sending a text message, and accessing the internet. Ensure that all services are working as expected. If you encounter any issues, contact Telkom customer support for assistance.

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Tips and precautions

– Double-check all your information during the SIM swap process to avoid any errors or delays.

– Keep your old SIM card until the new one is activated and confirmed to be working properly.

– Take note of any important contacts or data on your old SIM card and transfer them to the new one.

– If you encounter any issues or need assistance, don’t hesitate to reach out to Telkom’s customer support.


With Telkom’s easy-to-use online SIM swap process, you can conveniently replace your SIM card from the comfort of your own home. By following the steps outlined above, you can smoothly transition to a new SIM card while keeping your phone number and account details intact. Remember to double-check all your information, activate your new SIM card, and test the services to ensure everything is functioning correctly. Enjoy the benefits of a hassle-free Telkom SIM swap!

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