how to do telkom sim swap at home


Are you experiencing issues with your Telkom SIM card? In such cases, a SIM swap is often the easiest and fastest solution. Instead of waiting in long queues at the Telkom store, you can now do a SIM swap from the comfort of your own home. In this article, we will guide you through the simple process of doing a Telkom SIM swap at home.

What is a Telkom SIM swap?

A SIM swap is when you replace your existing Telkom SIM card with a new one. This is usually done when you are experiencing problems with your current SIM, such as issues with signal strength, network connectivity, or if your SIM is damaged or lost.

Step-by-Step Guide to Doing a Telkom SIM Swap at Home

how to do telkom sim swap at home

Step 1: Visit the Telkom SIM swap portal

The first step is to visit the official Telkom SIM swap portal. Open your preferred internet browser and go to the Telkom website.

Step 2: Select the SIM swap option

Once you are on the Telkom website, navigate to the SIM swap section. Look for the option that allows you to perform a SIM swap.

Step 3: Provide the required information

Next, you will be asked to provide certain information. This may include your mobile number, ID number, and the reason for the SIM swap (e.g., lost, damaged, or not working). Make sure to enter the correct information to avoid any delays or complications.

Step 4: Verify your identity

To ensure the security of your account, Telkom will ask you to verify your identity. This usually involves entering a One-Time Password (OTP) that is sent to your registered mobile number or email address. Follow the instructions provided to complete the verification process.

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Step 5: Choose delivery method for your new SIM card

Once your identity is verified, you will be prompted to select the delivery method for your new SIM card. Telkom generally offers options like home delivery or collection at a nearby Telkom store. Choose the most convenient option for you.

Step 6: Confirm the SIM swap

Before finalizing the SIM swap, double-check all the information you have provided. Make sure your contact details, delivery address (if applicable), and reason for the swap are accurate. Once you are certain, confirm the SIM swap request.

Step 7: Wait for the new SIM

After completing the SIM swap request, all you need to do is wait for your new Telkom SIM card to arrive, either through home delivery or by collecting it from the chosen Telkom store. This usually takes a few days, but it may vary depending on your location.

Step 8: Activate your new SIM card

Once you receive the new SIM card, you will need to activate it. Follow the instructions provided with the SIM card packaging to activate the new SIM and transfer your existing mobile number to it. This may involve a simple call or sending an SMS to a specific Telkom number.


Performing a Telkom SIM swap at home is a convenient and hassle-free solution to address issues with your Telkom SIM card. By following the step-by-step guide provided above, you can easily initiate a SIM swap from the comfort of your own home and get your new SIM card delivered or collected at your convenience. Remember to verify all the information you provide to ensure a smooth and successful SIM swap.

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