how to do telkom sim swap online


Are you a Telkom customer looking to replace your SIM card? Did you know that you can now do a Telkom SIM swap online, without having to visit a physical store? This convenient and hassle-free process allows you to easily transfer your existing Telkom number to a new SIM card, ensuring that you can continue using your phone without any interruptions. In this article, we will guide you through the step-by-step process of doing a Telkom SIM swap online, saving you time and effort.

Step 1: Check Eligibility

Before starting the online SIM swap process, it’s important to check your eligibility. To be eligible for a Telkom SIM swap, you must meet the following criteria:

  • You must be an existing Telkom customer.
  • how to do telkom sim swap online

  • Your current SIM card should be damaged, lost, or stolen.
  • You must have a valid South African ID document or passport.
  • Your Telkom account must be active and in good standing.

If you meet all these eligibility criteria, you can proceed to the next step.

Step 2: Access the Telkom Website

Open your preferred web browser and go to the official Telkom website. Look for the SIM swap option, usually located under the “Support” or “Services” section of the website. Click on the SIM swap option to begin the process.

Step 3: Provide Personal Information

Once you are on the SIM swap page, you will be prompted to provide your personal information. Fill in the required fields, which may include your full name, Telkom account number, ID number or passport number, and contact details. Make sure to double-check all the information before proceeding to the next step.

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Step 4: Select SIM Swap Type

After providing your personal information, you will need to select the type of SIM swap you want to perform. Telkom generally offers two options:

  1. Same Size SIM Swap: This option allows you to replace your existing SIM card with a new SIM of the same size. For example, if you have a standard SIM, you will receive a new standard SIM.
  2. Change Size SIM Swap: This option allows you to change the size of your SIM card. For instance, if you have a micro SIM and want to switch to a nano SIM, you can select this option.

Choose the appropriate option based on your requirements and continue to the next step.

Step 5: Validate Your Identity

In this step, you will be required to validate your identity to ensure the security of the SIM swap process. Telkom may ask you to confirm certain details such as your ID number, date of birth, or answer security questions related to your Telkom account. Follow the on-screen instructions and provide the necessary information accurately.

Step 6: Delivery Address

Now it’s time to specify the delivery address where you want the new SIM card to be sent. Ensure that you provide a valid and accessible address to avoid any delivery issues. Once you have entered the address, double-check for any errors and proceed to the next step.

Step 7: Review and Submit

Before finalizing the Telkom SIM swap process, take a few moments to review all the information you have entered. Verify that everything is correct, including personal details and delivery address. If you are satisfied with the accuracy of your information, click on the “Submit” or “Confirm” button to submit your request.

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Step 8: Wait for SIM Delivery

After submitting your request, the Telkom team will process your SIM swap. You can expect to receive the new SIM card at the specified delivery address within a few business days. During this time, your existing Telkom SIM card should still be usable, allowing you to make calls and access data.

Step 9: Activate Your New SIM Card

Once you have received the new SIM card, you will need to activate it to start using your Telkom services. Follow the instructions provided with the SIM card, which usually involve inserting it into your phone and following the on-screen prompts to complete the activation process.

Step 10: Test Your New SIM Card

After activating your new SIM card, it’s essential to test it to ensure that it is working correctly. Make a test call, send a text message, and try accessing the internet to verify that all Telkom services are functioning as expected. If you encounter any issues, contact Telkom support for further assistance.


Nowadays, doing a Telkom SIM swap has become a hassle-free process with the option to perform it online. By following the above steps, you can easily replace your damaged, lost, or stolen SIM card without visiting a physical store. Remember to check your eligibility, provide accurate personal information, and validate your identity to ensure a seamless SIM swap experience. Enjoy uninterrupted Telkom services with your new SIM card!

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