how to reverse money on capitec without app

Introduction

Reversing a transaction on Capitec without using the mobile app is a straightforward process that can be done through the bank’s online banking platform. While the app provides a convenient way to manage your finances, it is not essential for reversing a transaction. This article will guide you through the steps to reverse a payment on Capitec without using the app.

Step 1: Accessing Capitec Online Banking

To reverse a payment on Capitec without the app, you first need to access your online banking account. Open a web browser and visit the Capitec website. Click on the “Internet Banking” tab located at the top right corner of the page. Then, enter your username and password to log in to your account.

Step 2: Locating the Transaction

Once you have logged in to your Capitec online banking account, navigate to the transaction history section. Look for the specific transaction that you want to reverse. You can search for the transaction using filters such as the transaction date or recipient’s name. Once you have located the transaction, click on it to view the details.

Step 3: Initiating the Reversal

After selecting the transaction, you will find an option to reverse or cancel the payment. Click on the reversal option and carefully read the terms and conditions provided by Capitec. Ensure that you understand the consequences of reversing the transaction, as it may have specific requirements or restrictions.

Step 4: Confirming the Reversal

After reading and understanding the terms and conditions, confirm your decision to reverse the payment. You may be asked to provide additional information or to enter a One-Time PIN (OTP) to complete the reversal process. Follow the on-screen instructions and provide the necessary details accurately.

Step 5: Verification and Finalizing

Once you have completed the necessary steps, Capitec will verify the details and process the reversal request. This process may take a few minutes or could be instant, depending on the specific situation and transaction. It is important to note that not all reversals can be guaranteed, as some transactions may be irreversible based on the recipient’s bank’s policies.

Step 6: Confirmation and Refund

After the reversal request has been processed by Capitec, you will receive a confirmation notification. The refunded amount will be credited back to your account, which may take a couple of business days to reflect. Ensure that you monitor your account closely to confirm the successful reversal.

Conclusion

Reversing a payment on Capitec without using the mobile app is a straightforward process that can be done through the bank’s online banking platform. By following the steps outlined in this guide, you can easily initiate a reversal and get your funds back. Remember to read the terms and conditions, provide accurate information, and monitor your account for confirmation of the refund.