how to reverse payment on capitec app that is not a debit order

Introduction

Reversing a payment on the Capitec app may seem like a daunting task, especially if it is not a debit order. However, with the right guidance, you can easily reverse a payment and get your money back. In this article, we will walk you through the steps to reverse a payment on the Capitec app.

Step 1: Open the Capitec App

The first step to reversing a payment on the Capitec app is to open the app on your mobile device. Make sure you have a stable internet connection and that you are logged into your Capitec account.

Step 2: Access the Payments Section

how to reverse payment on capitec app that is not a debit order

Once you are logged into the app, locate the “Payments” section. This section is usually found on the main screen of the app or in the app’s menu. Tap on the “Payments” section to proceed.

Step 3: Find the Payment to Reverse

In the payments section, you will see a list of your recent transactions. Scroll through the list to find the payment that you want to reverse. You can also use the search function within the app to quickly locate the specific payment.

Step 4: Select the Payment

Once you have found the payment you want to reverse, tap on it to open the transaction details. This will display more information about the payment, including the recipient’s details and the date and time of the transaction.

Step 5: Initiate the Reversal

To initiate the reversal, locate the option to reverse or cancel the payment. This option may vary depending on the app version or updates. Look for phrases such as “Reverse Payment” or “Cancel Payment.” Tap on this option to proceed with the reversal.

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Step 6: Confirm the Reversal

After selecting the option to reverse or cancel the payment, the app will prompt you to confirm the reversal. Double-check the transaction details to ensure that you are reversing the correct payment. Once you have reviewed the details, confirm the reversal by tapping on the appropriate button.

Step 7: Wait for Confirmation

Once you have confirmed the reversal, the app will process your request. Depending on the Capitec system, this may take a few moments. Be patient and wait for the app to display a confirmation message or notification indicating that the reversal was successful.

Step 8: Verify the Reversed Payment

After receiving the confirmation, you should verify that the payment has been successfully reversed. Check your transaction history or account balance to ensure that the funds have been returned to you. If you do not see the funds reflected, contact Capitec customer support for further assistance.

Conclusion

Reversing a payment on the Capitec app is a straightforward process that can be done from the comfort of your mobile device. By following the steps outlined in this article, you can easily reverse a payment and get your money back. Remember to double-check the transaction details and verify the reversal to ensure a successful outcome. If you encounter any issues or need additional assistance, don’t hesitate to reach out to Capitec’s customer support.

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